Privacy Policy
Last update: September 2024
Who we are
Our website address is: https://www.stayflok.com. We value your interest in our services and your trust in our ability to protect your personal information. Your privacy is important to us, and we strive to ensure that your experience on our website is secure and enjoyable. This privacy policy outlines how we collect, process, and protect your personal data in compliance with applicable legal standards.
Collection and Processing of Personal Data
When you visit our website, our web servers automatically collect certain details, including information about your browser, operating system, the website from which you arrived, the pages you visit on our site, and the date and time of your visit. For security purposes, such as identifying potential threats to our website, your IP address may be stored temporarily. Other personal data, such as your name, email address, or contact details, are collected only if you voluntarily submit them—such as when registering for an account, subscribing to our newsletter, or completing a contact form.
Additionally, to ensure effective communication with our guests, we collect your email address and telephone number at the time of booking. This information is essential for confirming bookings and providing necessary updates regarding your reservation. Even if you have not subscribed to our newsletter, we may contact you to assist with completing unfinished bookings, such as sending reminders for abandoned bookings or resolving issues that arise during the booking process.
To verify the identity of the guest and comply with legal obligations, we are entitled to request a valid government issued identification document (such as a national identity card or passport for domestic guests, and a passport for foreign guests). This requirement applies to all guests, and for reservations with multiple guests in one room, identification is required for each guest individually.
We take the security and privacy of your personal data seriously and only collect information necessary for the services you request or to fulfill legal requirements.
Use and Sharing of Personal Data
We use your personal data solely for the purposes of technical administration of our website, enhancing customer service, conducting product surveys, and marketing activities. We do not share your personal data with third parties unless required by law or if you have given explicit consent. Our employees and partners are bound by confidentiality agreements to ensure your information is protected.
Choice and Opt-Out
Marketing Opt-Out
If you decide at any time that you no longer wish to receive marketing communications from FLOK, you can unsubscribe by following the instructions provided in any of our communications. Even if you choose to opt out of receiving promotional messages, you will still continue to receive important administrative or transactional messages related to your account or services you have requested from us.
Changing or Deleting Information
All FLOK Account holders have the right to review, update, correct, or delete their personal information by contacting us or by editing the relevant part of their profile on the website. If you would like us to cancel your FLOK Account, please contact us, and we will do our best to accommodate your request, provided there are no legal obligations or legitimate business reasons to retain the information in your account.
Opt-Out from Cookies
Most internet browsers automatically accept cookies, but you have the ability to modify your browser settings to stop accepting cookies or to prompt you before accepting them. Please note that if you choose to disable cookies, some parts of our website may not function properly for you.
Newsletters
If you subscribe to our newsletter, we will use your email address exclusively to send you relevant updates and information. You can unsubscribe from our newsletter at any time by clicking the unsubscribe link in any email you receive from us.
Cookies
Our website uses cookies to improve your browsing experience and gather data on how our site is used. Cookies help us tailor our content to your preferences and enhance the functionality of our site. You can manage your cookie settings through your browser, but please note that disabling cookies may limit some features of our site.
Analysis of Usage Data
We use analytics tools, such as Google Analytics, to understand how visitors interact with our website. This data helps us improve our services and optimize user experience. If you prefer not to have your data tracked, you can opt out by adjusting your browser settings or using specific opt-out tools provided by Google.
Retargeting and Usage-Based Advertising
We may use retargeting technologies to present you with tailored advertisements based on your browsing history. These technologies are anonymized, meaning that they do not identify you personally. You can opt out of retargeting by adjusting your cookie settings or using opt-out tools available at http://www.youronlinechoices.com/uk/your-ad-choices.
Right to Information
You have the right to request information about the personal data we hold about you. If you believe that any information is incorrect or incomplete, please contact us at info@stayflok.com, and we will promptly correct it.
Scope of This Privacy Policy
This privacy policy applies to all companies within the FLOK AG (TCG Management d.o.o., Thalassa Consulting and Governance GmbH Austria, Thalassa BG EOOD). This policy governs the collection, processing, and use of personal data across all entities within the FLOK AG unless an individual agreement specifies otherwise.
