As a Front Office Agent, you will be a part of the day-to-day operations in our hotel that ensures a memorable experience for our guests.
Operational Support Agent position requires hands-on approach on a wide range of operational tasks including guest support and problem resolution. Your role will involve constant collaboration with different teams and team-members.
Responsibilities
Guest Services
- Welcoming guests,
- Help with check-in and check-out if needed,
- Assist guests with inquiries, requests, and information about the hotel and its amenities.
- Handle guest complaints and issues promptly, striving to resolve them to the guest’s satisfaction.
With the help of our Reservations center :
- Maintain a clear understanding of room availability and rates.
- Collect payments, process credit card transactions, and provide receipts.
- Maintain accurate records of guest accounts and financial transactions.
Property Maintenance :
- Relay messages and information to guests and other hotel departments as needed.
- Assistance with logistical and technical issues (changing lightbulb, modifying smart locks etc.)
- Opening properties to repairmen and building maintenance crew
- Regular check of home appliances in the rooms (kettles, coffee machines etc.)
Administrative Duties:
- Keep the front desk area clean, organized, and well-stocked with necessary supplies.
- Complete daily reports and paperwork accurately.
Security and Safety:
- Monitor the front entrance and ensure only authorized individuals enter the hotel.Follow security and safety protocols, reporting any suspicious activity or incidents to management.
- Following orders received from City Manager regarding operational tasks, daily schedules and on-field support needed, Support in other tasks assigned by managers,
- Reporting to Management on the assigned tasks,
- Using the Company’s software and tools on a daily basis.
Requirements
- Working flexibility (working in shifts and outside regular working hours)
- Good / Basic communication skills (verbal and written) – English,
- Good teamwork and organizational skills,
- Proactive, reliable and responsible person,
- Ability to understand, follow and execute orders
- Strong customer focus and service mindset
- Basic PC skills
- Knowledge of other foreign language (besides English) is an advantage.
Terms: 5-days working week
