As a CCC Agent your position will include constant collaboration and represent a liaison between our teams in different cities and customers. As the CCC Agent, you are responsible for identifying customers’ needs, researching, and providing both short- and long-term solutions. The position of Customer Care Center Agent requires hard work and dedication. If you are ready to grow with the company and have the following requirements, we are looking forward to meeting you!
Responsibilities
- Manage inbound and outbound calls promptly according to defined standards, ensuring that the correct products and services are delivered to customers in a timely manner,
- Managing email inquiries and sending customer confirmation emails following previously defined Standard Operating Procedures,
- Serve as the link of communication between logistic on-field teams and customers,
- Accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior,
- You will be expected to support internal teams with new initiatives to increase sales and increase operational efficiency,
- Having a commercial approach by identifying opportunities for the department to upsell and cross-sell additional products ensuring customers always receive maximum benefits offered by the business,
- Ability to effectively question or challenge the status quo,
- Seek ways to continuously improve ways of working, automate processes and system solutions.
Requirements
- Strong English knowledge (written and spoken),
- Knowledge of French/German is an advantage,
- Working flexibility (your responsibilities will include working weekends and after regular office hours),
- Basic knowledge of communication and organizational technology,
- Strong communication and teamwork skills,
- Good fit candidates feel comfortable and are able to work with advanced user technology tools,
- Strong customer focus and service mindset,
- Proactive, reliable, and responsible person,
- Ability in problem-solving and negotiation,
- Ability to work and deliver results with and through others,
- Ability to respect deadlines, follow and execute orders,
- Advanced PC skills in Microsoft Excel, Word, PowerPoint.
